CONFIRM Rx™ ICM GOT QUESTIONS?
Get resources and support for your Confirm Rx™ Insertable Cardiac Monitor (ICM) and myMerlin™ mobile app.
US Resources
Get even more familiar with the Confirm Rx™ ICM device and myMerlin™ mobile app.
PATIENT BROCHURE
An overview of Confirm Rx™ ICM and how it can help diagnose an irregular heartbeat.
QUESTIONS TO ASK YOUR DOCTOR
Helpful questions for starting a conversation with your doctor about Confirm Rx™ ICM.
STAYING CONNECTED TIP CARD
A wallet-sized card with information about keeping your Confirm Rx™ ICM connected to the myMerlin™ mobile app.
QUICKSTART GUIDE
A brief guide to getting started with the myMerlin™ mobile app for those familiar with using mobile apps.
FREQUENTLY ASKED QUESTIONS
Frequently asked questions about the myMerlin™ mobile app.
iOS APP SUPPORT GUIDE
A step-by-step guide for using the myMerlin™ mobile app on your Apple iPhone‡.
ANDROID APP SUPPORT GUIDE
A step-by-step guide for using the myMerlin™ mobile app on your Android‡ smartphone or Abbott-provided device.
MYMERLIN™ FOR CONFIRM Rx™ ICM MOBILE APP PATIENT MANUAL
An in-depth guide to information about Confirm Rx™ ICM. Search for “Confirm Rx™ Insertable Cardiac Monitor System Patient Manual.”
Videos
HOW THE DEVICE WORKS
An overview of how Confirm Rx™ ICM can help diagnose an irregular heartbeat.
HOW TO PAIR
See how to pair your Confirm Rx™ ICM heart monitor with your smartphone to send information to your clinic with the myMerlin™ mobile app.
HOW TO STAY CONNECTED
Tips on keeping your Confirm Rx™ ICM heart monitor connected to the myMerlin™ mobile app.
HOW TO RECORD SYMPTOMS
See how the myMerlin™ mobile app makes it easy to record symptoms as you feel them, and send them directly to your clinic.
WE'RE HERE TO HELP
Type your question into the chat function in the lower right corner of your screen to find what you’re looking for.
FREQUENTLY ASKED QUESTIONS
These are the most common myMerlin™ mobile app questions or troubleshooting requests we receive.
What does the myMerlin™ mobile app do?
myMerlin™ is a mobile app that connects your smartphone to your heart monitor and automatically sends information to your doctor. It also allows you to manually record your symptoms as they happen.
How do I record a symptom?
Open the app on your smartphone and press the ‘Record Symptom’ button. You should keep your smartphone nearby until the Success message displays.
How should I plan ahead for lack of internet access?
As soon as you have a good connection again, the app will send your information to your clinic. However, try to stay connected to the internet (Wi-Fi‡ or cellular data) as often as possible.
How often does the app check my heart monitor?
Typically, the app connects to your heart monitor once each day to collect information and send it to your clinic. However, this depends on the settings and schedule determined by your doctor.
CONTACT REMOTE CARE
TECHNICAL SUPPORT
If you need additional help with the mobile app, contact Abbott Remote Care Technical Support:
United States
Hours of support
M-F 8a-8p (ET)
myMerlin@abbott.com
+1.877.696.3754
Outside the U.S.
Contact your clinic directly with any questions.
You can also email Remote.Monitoring@abbott.com
Please have the following information available when you call:
- Confirm Rx™ ICM serial number from patient ID card
- Name of center that monitors you
- Smartphone make and model