Recent smartphone OS updates may require changes to your smartphone settings to keep remote monitoring working properly. Check here

Resources

Get even more familiar with the Confirm Rx™ ICM device and myMerlin™ mobile app.

Brochure

PATIENT BROCHURE

An overview of Confirm Rx™ ICM and how it can help diagnose an irregular heartbeat.

Guide

QUICKSTART GUIDE

A brief guide to getting started with the myMerlin™ mobile app for those familiar with using mobile apps.

ANDROID AND APPLE OPERATING SYSTEM UPDATES

Quick guide to Android 10 and iOS 13 changes that may impact your app connectivity.

Quick Tips

STAYING CONNECTED TIP CARD

A wallet-sized card with information about keeping your Confirm Rx™ ICM connected to the myMerlin™ mobile app.

Questions

QUESTIONS TO ASK YOUR DOCTOR

Helpful questions for starting a conversation with your doctor about Confirm Rx™ ICM.

FAQ

FREQUENTLY ASKED QUESTIONS

Frequently asked questions about the myMerlin™ mobile app.

Updated Operating Systems

If you’ve recently updated the Operating System of your smartphone with Android 10 or Apple iOS 13, your Bluetooth® and internet settings may need to be modified to ensure your myMerlin for Confirm Rx ICM mobile app works properly.

See Latest Settings

WE'RE HERE TO HELP

Type your question into the chat function in the lower right corner of your screen to find what you’re looking for.

FREQUENTLY ASKED QUESTIONS

These are the most common myMerlin™ mobile app questions or troubleshooting requests we receive.

What does the myMerlin™ mobile app do?

myMerlin™ is a mobile app that connects your smartphone to your heart monitor and automatically sends information to your doctor. It also allows you to manually record your symptoms as they happen.

How do I record a symptom?

Open the app on your smartphone and press the ‘Record Symptom’ button. You should keep your smartphone nearby until the Success message displays.

How should I plan ahead for lack of internet access?

As soon as you have a good connection again, the app will send your information to your clinic. However, try to stay connected to the internet (Wi-Fi or cellular data) as often as possible.

How often does the app check my heart monitor?

Typically, the app connects to your heart monitor once each day to collect information and send it to your clinic. However, this depends on the settings and schedule determined by your doctor.

CONTACT REMOTE CARE
TECHNICAL SUPPORT

If you need additional help with the mobile app, contact Abbott Remote Care Technical Support:

United States

Hours of support
M-F 8a-8p (ET)
myMerlin@abbott.com
+1.877.696.3754

Outside the U.S.

Contact your clinic directly with any questions.
You can also email Remote.Monitoring@abbott.com

Please have the following information available when you call:

  • Confirm Rx™ ICM serial number from patient ID card
  • Name of center that monitors you
  • Smartphone make and model
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